COVID-19 Call Center Now Open
March 16, 2020
HURON, S.D. - Huron Regional Medical Center has opened a call center to help respond to questions and offer information about the Coronavirus disease (COVID-19), announced Pam Shoultz, RN, HRMC surgery director and infection control nurse.
HRMC continues to follow the Centers for Disease Control and Prevention (CDC) and South Dakota Department of Health (SD DOH) guidelines and implements any guideline updates immediately to stay prepared to manage COVID-19.
The call center can be reached at (605) 353-6214 and will be open Monday through Friday from 8:30 a.m. to 3:00 p.m. If a representative is not readily available, callers can leave a message, which the call center will return.
“While we are all bombarded with a huge amount of information about COVID-19, some people may have additional questions,” said Shoultz. “Our aim is to make sure the public has the facts on how to best protect themselves.
“If you are experiencing any of the symptoms, such as fever, cough or shortness of breath, and believe to have been exposed to COVID-19, CALL AHEAD to your healthcare provider,” emphasized Shoultz. “It is important to call your healthcare provider first rather than going to the clinic or another healthcare facility directly in order to protect other patients and staff. Your healthcare provider will give you medical advice on what to do next.”
Healthcare providers must contact the call center directly to request COVID-19 testing for their patients. After receiving patient information and an order from the healthcare provider, the call center will contact the patient to schedule an appointment to be tested. At this time, tests can only be sent to the SD DOH laboratory Monday through Friday. The SD DOH lab will notify the patient’s healthcare provider of the test results, which may take up to five days after receiving the test. The healthcare provider will then contact the patient directly with the results.
If you develop emergency warning signs for COVID-19, get medical attention immediately. Emergency warning signs include*:
- Fever over 101 degrees
- Difficulty breathing or shortness of breath
- Persistent pain or pressure in the chest
* This list is not all inclusive. Please consult your healthcare provider for any other symptoms that are severe or concerning.
Here’s how you can protect yourself and your loved ones from COVID-19:
- Avoid close contact with people who are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Avoid touching your eyes, nose and mouth.
- Clean and disinfect frequently touched objects and surfaces.
- Stay home when you are sick, except to get medical care.
- If you are sick, limit close contact with others as much as possible.
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer with at least 60% alcohol.
HRMC also encourages social distancing by avoiding crowds and limiting physical contact, such as shaking hands, hugging or making any other unnecessary contact.
If you have questions or want more information, please call the COVID-19 call center at (605) 353-6214, Monday through Friday from 8:30 a.m. to 3:00 p.m. If a representative is not readily available, callers can leave a message, which call center staff will return.
Back to News Listing | Subscribe to News Alerts | Back to Blogs | Back to Girl Talk Blogs